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Talk to your Doctor online in Hong Kong

We all have been asking this question and what I get asked over and over by our clients due to the risk of venturing out, especially in a clinic or hospital. Or are you in quarantine? Our team has compiled a list of providers (Clinics & Hospitals) that offer online (Phone or video) consulting so you can get the care you need from the comfort of your own home.

While all the medical providers accept patients face to face throughout the world, there are few who have taken the first step in the world of social distancing to provide you health care and keep you safe. Phone/video consultation will cost the same as a normal consultation would. Although some clinics would provide delivery for medicines as well, please do check with your insurance if delivery is covered as well (most insurers do not cover delivery charges).

Some of the clinics you might find useful when looking for video consultation.

Phone or online Consultation by Private Clinics:

Dr. Susan Jamieson Integrative Medical Practice, Central

  • Phone - 2523 8044 / Location - Central, Queen's Road Central, 59-65, Asia Standard Tower, Unit 1300-1302

Central Health Medical Clinic

 OT&P Healthcare

 London Medical Clinic

 Trinity Medical Centre

Hong Kong Sanatorium and Hospital

 Matilda International Hospital

Health insurance providers that also cover free online doctor consultations

As the world, together with health insurance companies deal with the pandemic, some insurers in Hong Kong are covering telehealth doctor consultations to their members under their insurance. Whether you are worried about having COVID-19 symptoms or have other medical concerns, you can speak to a doctor from the comfort of your home. Here are some examples of the different telehealth programs available.


For an initial 90 day period, Aetna members have free access to vHealth – a global service that provides medical consultations by telephone or by video call, from anywhere in the world. The 24/7 service is completely confidential, available in multiple languages, and free to use as often as you like. Aetna can only provide consultation and are not able to prescribe medicine right now, however, members are free to choose their own doctors and claim for the consultation & medicine (delivery charges are not covered under insurance).

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All APRIL Hong Kong clients have access to a 24/7 teleconsultation service available on their Easy Claim app. April also provides a Coronavirus direct line to support its clients during the outbreak. Teledoc Health has opened a free Coronavirus hotline: +852 3756 4618.

Available 9am – 6pm (HK), Monday to Friday in English and Cantonese (outside working hours, members are free to use our 24/7 callback service on Easy Claim). April is able to prescribe medicine online as well, however, delivery charges will not be covered under the insurance.

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Cigna provides a free Global Telehealth service for medical support and advice whenever you need it. It's live on the local plan and in the process of getting set up for the global plan as well. Features of this service include access to 110+ board-certified doctors with ranging specialisms, video and telephone consultations with doctors, nurses and healthcare specialists, real-time appointment scheduling, convenient alternative to the doctor or clinic visits & initial assessments for COVID-19

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*Please do note that given the current situation, procedures in medical facilities are ever-changing, so although the information was accurate at the time of this article May 20 2020, it is always best to call and enquire.

Looking for health insurance? For expert advice, contact me now at or +852 2530 2533 to receive a free quote or review your existing cover.

This article was independently written and not sponsored in any way. It is for your information only as I have been getting questions from my clients and not intended to substitute for any other information provided directly by healthcare providers.

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